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IT (Information Technology) Support Specialist in Schaumburg, IL at INX International Ink

Date Posted: 5/6/2018

Job Snapshot

Job Description

Welcome to INX International, your home for performance-proven ink and coating products to match your print application and process. A global supplier as part of Sakata INX, a $1.3 billion company, INX International has more than 15 plants in the U.S. and Canada, and over 50 locations worldwide, on four continents. Among North America’s top three ink providers, only INX focuses solely on formulations for printing, from basic chemistries through finished product. We also provide advanced, environmentally-conscious ink systems and services for digital printing operations.
INX is a stable manufacturing company whose average employee has been here over 13.years. We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, 401(k), and more.
We are seeking an experienced IT Support Specialist to work at our corporate office in Schaumburg. 
  • Provide support to end users on a variety of issues either over the phone or desktop side support.
  • Identify, research, and resolve technical and hardware related problems.
  • Troubleshoot MS Office (365) and other software packages approved by department.
  • Assist remote users and their ability to connect to the network.
  • Respond, track, and document detailed resolution using Helpdesk software based on the service level agreement.
  • Configure and update desktops/laptops to conform to company standards.
  • Assist in maintaining equipment inventory in a leased environment.
  • Maintain and update department documentation and Standard Operating Procedures.
  • Perform other MIS support functions as work flow permits.
Qualifications (Skills - Education - Experience)
  • Our idea candidate has a BS in Computer Science or MCSE Certification.
  • Hardware/software troubleshooting experience
  • Provides excellent customer service
  • Has experience providing effective and professional communication addressing people with varied computer skills
  • Demonstrated ability to work in team environment
  • Is adaptable to changes within the environment
  • Has experience with NT, Office 365, and SAP user administration
We require a post offer pre-employment drug screen, physical and background check.  Equal Opportunity Employer - disability/veteran